Policy

Privacy Policy

This Privacy Policy explains how nuevocasino-ar handles personal information when you contact, visit or make an enquiry with our Australian restaurant, bar, coastal card lounge and poker salon. It applies to information connected with our venue services and communications, including in-person dining, drinks, card-lounge experiences, poker-salon occasions and private gatherings.

Information handling

Information we may collect

Contact and enquiry details

When you make a reservation, submit an enquiry or otherwise communicate with nuevocasino-ar, you may provide identifying and contact details. Depending on what you choose to share, this may include your name, phone number, email address and the content of your message. We may also receive details connected with a table request or private-gathering enquiry where they are relevant to understanding and responding to your request. Not every item of information is required for every contact; the information requested may depend on the nature of the venue enquiry.
Booking and visit context

We may collect information about the in-person experience you are asking us to help arrange. This can include a preferred dining, card-lounge, poker-salon or private-event context, requested timing, group-related requirements and practical details needed to communicate about the visit. Such information helps us understand what you are seeking and whether we can respond appropriately. Please provide details that are relevant to arranging the requested venue attendance, rather than information that is not needed for that purpose.
Website and communication information

Information may also be collected when you interact with this website or communicate with the venue, including the correspondence you send and basic technical information reasonably needed to operate the site. We use this policy to describe personal information connected with those ordinary interactions, without assuming that every visitor uses the same functions. For information specifically about cookies and related website choices, please read our Cookie Policy. That policy should be considered alongside this one when you use the website.

Purpose

How we use information

Respond to reservations and enquiries

We may use contact and enquiry details to respond to reservation requests, table enquiries, private gathering discussions and related venue questions. This includes communications about dining and hosted card-lounge experiences where those are the subjects of your enquiry. Any response is intended to address the request you have made and does not assure availability, a booking outcome or a particular venue arrangement. Our services and communications remain centred on face-to-face, in-person experiences.

Organise the requested visit

Relevant information may be used to help organise an in-person dining, poker-salon, card-lounge or private-event experience and to communicate practical arrangements. For example, details you provide may help us understand the type of venue occasion you are considering, the timing you have in mind or the group context relevant to your enquiry. We use this information in connection with attendance at the venue; it does not make remote participation or remote play available.

Maintain communications and service quality

We may retain and use correspondence so that we can communicate about an existing enquiry, answer follow-up questions and maintain clear, consistent venue communications. Reviewing the information already provided can help us avoid asking you to repeat the same context and can assist us in improving how our reservation and enquiry routes operate. This is service-related communication about your contact with the venue, rather than a statement about broad marketing or profiling practices.

Meet legal and safety responsibilities

Information may be used where reasonably necessary to meet applicable legal obligations, protect the venue, visitors and staff, or address a request, issue or complaint. This may include considering information relevant to a safety concern, a venue-related question or a matter requiring an appropriate response. We use proportionate, practical information for these purposes and do not use this policy to describe online poker, remote play or any remote gambling service.

Disclosure

We handle personal information for practical venue purposes. Where sharing is reasonably necessary, we seek to keep it connected to the relevant purpose.

Service support

Information may be shared with providers that assist nuevocasino-ar in operating its website, communications or reservation-related administration where this is reasonably necessary. The information shared should be limited to what is relevant to the support being provided, such as helping us receive, manage or respond to a venue enquiry. This policy does not identify particular providers or systems, and it should not be read as suggesting that every item of information is shared for every venue contact.

Legal, safety or rights-related requests

We may disclose information where reasonably necessary or required to comply with applicable law, respond to lawful requests, protect safety, or protect the rights and property of the venue, its visitors and staff. This does not mean information is routinely shared with authorities or other parties. It describes limited circumstances in which disclosure may be appropriate in connection with our Australian venue at 18 Harbour View Lane, Fremantle WA 6160, Australia, or with a related legal, safety or rights-based concern.

Business changes or consented sharing

Information may be handled in connection with an organisational change where applicable, or shared when you have asked or agreed for it to be shared for a clear purpose. This statement does not mean that any transaction or transfer is anticipated. It simply explains that information can sometimes need to be considered in a changed organisational context or communicated at your direction. nuevocasino-ar does not use this policy to enable online poker, remote play or any remote gambling activity.

Care and control

Security, retention and your choices

Reasonable safeguards

nuevocasino-ar takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The safeguards appropriate to information may depend on the nature of the information and the venue purpose for which it is held. We aim to handle information carefully and with attention to the practical risks involved, while recognising the limits of any information environment.

No method of transmission or storage can be guaranteed to be completely secure.

Keeping information only as needed

Personal information may be retained for as long as reasonably needed for the purpose for which it was collected, to address related enquiries or obligations, and then handled in accordance with applicable requirements. The relevant period can depend on the context of your contact, the information involved and whether there is an ongoing reason to retain it. We do not state a fixed retention timeframe in this policy because the appropriate period may differ between venue enquiries and related communications.

Access and correction requests

You may ask for access to personal information we hold about you, or request correction of information that is inaccurate, incomplete or out of date. A request is best directed to the privacy contact details below, with enough context for us to understand the information or issue you are referring to. We will consider the request in light of the circumstances and applicable requirements. Please contact us about privacy if you would like to make an access or correction request.

Policy management

Updates and external links

Changes to this policy

nuevocasino-ar may update this Privacy Policy from time to time to reflect changes in how the website or venue communications are handled. We encourage visitors to review the current version when using the website or contacting the venue, particularly if they are making a new reservation, enquiry or privacy request. This page describes the policy as presented here and does not set out an effective date, revision history or a separate notification process.

Other websites

If this website includes links to other websites, those websites may have their own privacy practices. Before providing personal information through another website, you should review the privacy policy and other relevant information made available by that site. This statement does not imply that a particular external website or partner is connected with nuevocasino-ar; it simply distinguishes another website’s handling practices from those described in this Privacy Policy.

Privacy contact

Contact us about privacy

You can contact nuevocasino-ar with a privacy question, an access or correction request, or a privacy complaint. Please provide enough detail for us to understand the request and the venue interaction or communication it relates to.

Make a privacy enquiry

Use the details below to raise a privacy matter connected with an in-person reservation, private gathering enquiry or other venue communication.

Email: [email protected]
Phone: +61 2 5011 0853
Address: 18 Harbour View Lane, Fremantle WA 6160, Australia

How the venue will handle the request

We will consider a privacy enquiry or complaint and respond as appropriate to the circumstances. We may need to ask for further information where it is necessary to understand the request, identify the relevant communication or address the issue raised. Our aim is to handle privacy contact respectfully and with practical attention to the information you provide.